Email Support
Best for screenshots and detailed issues.
Subject suggestion: [SUPPORT] Category - Short Description
Tax preparer support center
Support for Tax Preparers
Get help fast with compliance questions, software or IT issues, client escalations, and filing-season guidance. Use the right channel below so we can respond quickly.
Quick support contacts
Use the right route for faster resolution.
For fastest resolution, include your name, PTIN if applicable, and the client reference number. Do not include SSNs.
Phone Support
Best for urgent filing-season issues.
If you reach voicemail, leave name, callback number, and category.
Security Reminder
Do not email SSNs, full dates of birth, bank account numbers, or full tax returns unless you are using an approved secure portal.
Share only the minimum needed to troubleshoot.
Support categories
Choose the right support category.
Compliance & Due Diligence
Form 8867, EITC, CTC, AOTC, HOH eligibility, documentation red flags, Section 7216 consent, IRS letters, and best practices.
Email ComplianceSoftware / IT Support
Login issues, MFA, system errors, e-file rejections, device setup, secure workflows, and software screenshots.
Email ITClient Escalations
Client complaints, fee questions, refund timelines, documentation disputes, identity theft concerns, and high-risk situations.
EscalatePayments, Admin & Onboarding
Contract questions, onboarding steps, commission or fee structure, office scheduling, marketing assets, and referrals.
Email AdminWhat to Include
Your name, best callback number, PTIN if applicable, client reference number, short summary, what you checked, error codes, and screenshots.
Do Not Include
Social Security numbers, full dates of birth, bank account numbers, full tax returns by unsecured email, client passwords, or MFA codes.
Official references
IRS links for tax pros.
Use these official sources to confirm rules and stay current. When IRS guidance changes, follow the newest official guidance and document the reason for any adjustment to prior practice.
Submit a support request
Send the details securely.
This form submits to the support inbox. Do not include SSNs, full dates of birth, bank account numbers, full tax returns, passwords, or MFA codes.
Support email: tax@mytaxpros.net
Disclaimer
This support page is for internal guidance and general assistance only and does not replace IRS regulations, federal or state law, licensing board rules, or professional legal advice. Each preparer is responsible for compliance with all applicable laws and regulations.