Internal policies protect clients, preparers, and the My Tax Pros Networking brand.
Workflow and quality standards
- Use approved software and intake workflows.
- Verify identity and documentation for credits and filing status.
- Maintain clear notes for due diligence and client communication.
- Escalate complex issues instead of guessing.
Customer rights and trust
- Respect confidentiality and privacy.
- Explain filing outcomes without misleading claims.
- Provide copies and clear next steps.
- Be transparent about fees and timelines.

