Internal policies protect clients, preparers, and the My Tax Pros Networking brand.

Workflow and quality standards

  • Use approved software and intake workflows.
  • Verify identity and documentation for credits and filing status.
  • Maintain clear notes for due diligence and client communication.
  • Escalate complex issues instead of guessing.

Customer rights and trust

  • Respect confidentiality and privacy.
  • Explain filing outcomes without misleading claims.
  • Provide copies and clear next steps.
  • Be transparent about fees and timelines.